Direct Mail Acquisition Rebound
The Salvation Army came to RKD Group near the end of 2017 with a shrinking donor base. They felt they had maxed out the available number of prospects, and worried that mailing more names would increase their cost to acquire.
RKD began by changing the acquisition mail sequence. Using this RKD developed modeling, the analytics team was able to acquire incremental donors at a cost lower than traditional rental lists.
RKD exceeded forecasted net revenue goals for Thanksgiving and Christmas mailings.
- 29% Increase in donors acquired
- 1,448 gifts across all core commands
- 69% Lift in YOY Thanksgiving Campaign